Terms and Conditions
These Terms and Conditions govern the use of the website www.cristinareal.com and apply to all orders placed through our online platform. We recommend reading these terms carefully before completing any purchase, as by using this website and/or placing an order, you fully accept the conditions outlined below.
By placing an order with Cristina Real, you confirm that you are at least 18 years old or that you have the express authorization of your legal guardian, and that you agree to all terms hereby set. These conditions do not affect your rights as a consumer, granted by law.
Pre-Sale Orders and Product Availability
For items sold on a pre-order basis (not available for immediate shipping), full payment is required at the time of purchase, regardless of the expected delivery date. You may combine in-stock and pre-sale in a single order; however, the shipment will only be processed once all pieces are available.
These terms apply to all offers, orders, and sales made through www.cristinareal.com.
Data Protection and Privacy
All personal information you provide to us or that we collect is treated with the utmost confidentiality and used exclusively for managing your orders, processing payments and relevant communication. Cristina Real shares this data only with the technological partners essential to the operation of the online store.
You have the right to request access, rectification, or exclusion of your personal data at any time by contacting us directly.
Intellectual Property Rights
The Cristina Real brand is legally registered. All content on the website — including text, images, logos, graphic elements, and layout — is protected by copyright and other intellectual property laws. Any full or partial reproduction, for commercial or personal purposes, without prior written consent, is strictly prohibited.
Product Description and Availability
All products presented are new and include up-to-date information regarding their availability. Images are intended to accurately represent the pieces; however, slight differences in colors or details may occur depending on your screen settings. Images are for illustrative purposes only.
Pricing and Payment Terms
Prices are subject to change without prior notice and do not include shipping costs, which will be calculated and displayed before the final order confirmation. Promotional codes or discounts do not apply to articles on sale or with reduced-price.
Order Process
To complete a purchase, the customer must:
Confirm and validate the order after reviewing the selected products;
Provide accurate personal details and billing/shipping addresses;
Choose a shipping method and preferred payment option.
The information provided constitutes valid proof of the transaction.
Payment Methods
The available payment methods are:
PayPal
Bank Transfer
Google Pay
Apple Pay
For bank transfers, the necessary details will be provided at checkout.
All products remain the property of Cristina Real until full payment for the order has been received.
Transaction Security
All payment operations are processed through certified platforms, ensuring maximum security. Cristina Real does not store payment data; all information is transmitted through a secure, encrypted (SSL) environment.
Returns and Refund Policy
Customers have the legal right to withdraw from their purchase within 14 days of receiving the order, by notifying us through the contact options available on the website.
Articles must be returned in the same condition in which they were received—unused, undamaged, and unaltered in any way that may affect their resale (e.g., presence of perfume, stains, removed or damaged tags, damaged or opened packaging, or other signs that affect the article original condition).
Once the returned products are received and inspected, a refund for the corresponding amount will be issued, excluding the original shipping and return costs, unless the item is proven to be faulty.
Customized or made-to-order articles may be subject to specific return conditions, which will be clearly indicated at the time of purchase.
Taxes and Customs Duties
Depending on the destination country, local taxes and/or customs duties may apply. These charges are the sole responsibility of the customer and are not included in the price paid on the online store.
Complaints and Contact
We are available to answer any questions or resolve any issues related to your order. You can contact us through the channels listed on the website. We are committed to responding within a maximum of five business days.
Exceptional Circumstances and Limitation of Liability
Cristina Real shall not be held liable for any failure or delay in fulfilling contractual obligations due to causes beyond reasonable control, including but not limited to force majeure events, supplier failures, strikes, extreme weather, or other unforeseen circumstances.
Cookie Policy and Data Security
Our website uses cookies to enhance browsing experience and collect usage statistics, in accordance with applicable legislation. Users can manage their cookie preferences in their browser settings.
We ensure the protection of personal data through appropriate technical and organizational measures, in compliance with the General Data Protection Regulation (GDPR).
Terms Updates
Cristina Real reserves the right to modify the content of this website at any time without prior notice, including prices, descriptions, and commercial terms. In case an ordered article becomes unavailable, a refund will be issued or an equivalent alternative will be proposed.
By using this website and placing an order, you fully accept these Terms and Conditions.
